ABOUT US

Mounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty.  We are a Profit for Purpose organisation owned by its members and we exist to improve the lives of our members. 

Mounties Group have over 277,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health. 

We employ over 1,000 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT. 

The Role: 

We are excited to be seeking an enthusiastic, energetic and service orientated Customer Service Attendant with alternate duties as a Relief Duty Manager to join our close-knit team on at our Triglav & Mekong sites, located in St Johns Park and Cabramatta.

As a Customer Service Attendant, you will be the face of our front line and work across a diverse range of areas including the bar, gaming and concierge.

To be successful in securing this role, you will ideally possess the following skills and experiences:

• Possess a passion for delivering excellent customer service
• Impeccable grooming, presentation and communication skills
• A willingness to build a long term relationship with customers
• Full availability to work a flexible roster, which includes days, nights and weekends

As a Relief Duty Manager will oversee all day-to-day operations throughout our Venue, including managing the employee performance life cycle including supervision of staff, training and development.

More specifically your day-to-day duties can include:

• Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA and RCG and HACCP and Gaming Regulations
• Liaise with staff, supervisors, management and guests as necessary to ensure smooth operation of shift
• Ensure continuous improvement of our Service Delivery
• Opening & closing of Club
• Ensuring our customers’ needs are met
• Attend to customer complaints and issues
• Completion of accurate Risk Management reporting
• Ensuring rostered shifts are covered each day/week using the Club’s roster system TANDA

What we are looking for:

• Prior experience in Hospitality and working across daily operations in all facets of food, beverage, gaming & entertainment
• Previous experience leading daily operations within a similar role
• Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA/RCG, HACCP & Gaming Regulations to ensure the Clubs compliance
• Ability to deliver exemplary customer service that anticipate and exceed customer expectations
• Clear written and verbal communication skills with the ability to use positive language
• Excellent problem solving and decision-making skills
• Immaculate grooming and presentation
• Current NSW RSA & RCG competency certification (or willing to obtain)
• Certificate IV in Hospitality or equivalent (desirable)
• A leader who is goal oriented

In your tool kit:

• Be attentive, empathetic and compassionate
• Have strong time management skills
• Possess a “hands on” approach
• Sound conflict resolution skills
• A high level of confidentiality and integrity
• Strong cultural awareness and appreciation

What’s in it for you:

• A caring, supportive and inclusive team
• Great culture in the exciting World of Hospitality
• Uniform provided
• Onsite parking

WHY MOUNTIES?

We have over 277,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.

GROUP WINNER OF:

• Western Sydney Business Awards – Employer of Choice 2020

• Clubs NSW - Clubs and Community Award for Health and Wellbeing 2020

• Clubs NSW – Clubs and Community Aware for Emergency Services 2023

If this role sounds like you, we are excited to hear from you! Apply today and don't miss out!