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Customer Service Supervisor
Full Time

Who we are

 

As Australia’s #1 registered Club group, Mounties Group employs over 600 people throughout seven venues spanning across South-West Sydney and the Northern Beaches. We are more than just a Club, we are a people first, profit-for-purpose group that exists with the sole purpose of improving the lives of our members and the communities in which our venues operate. 

 

We have over 160,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.

 

The Role:

 

We are currently seeking passionate and experienced Customer Service Supervisors to work in our Harbord Diggers Venue.

 

This is a rare opportunity for someone special. You must have previous experience in a club/pub venue with a strong work ethic, a passion for people, hospitality and exceptional communication skills.

 

Your key purpose will be to ensure the smooth day to day operations throughout our venue with a truly hands on approach. You will have a great support network within the operational leadership team including our Customer Service Managers and Senior Customer Service Manager.  

 

More specifically, duties will include:

  • Ensuring smooth and effective running of the day to day operations on shift whilst maintaining a hands-on approach (focus on Food, Beverage and Gaming)
  • Venue supervision including guest experience, appearance, security, professional leadership, people management and WHS
  • Assisting with coaching, development and performance management of employees
  • Embracing Mounties Group values and promoting a service orientated and cohesive team culture
  • Developing, maintaining and exceeding our guests service standards
  • Being a strong custodian of our culture and ensuring a harmonious work environment
  • Ensuring two-way clear communication with employees, stakeholders and guests
  • Requisite reporting and administration
  • Ensuring compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA and RCG and HACCP and Gaming Regulations

 

Skills and Experience:

  • Previous supervisory experience in a similar role
  • Experience in overseeing a range of functions such as gaming, bars, restaurants, and reception
  • Passion for delivering exceptional guest experiences
  • Demonstrated leadership skills that motivate and energise teams
  • Exceptional communication and leadership skills
  • Sound knowledge of relevant legislation and compliance
  • Computer literacy essential
  • Current certification for NSW RSA, RCG, Provide First Aid and Advanced Resuscitation (or willingness to obtain)
  • Applicable tertiary qualifications
  • Full availability as the role includes days, evenings and weekend work

 

Benefits and Culture:

  • Have the satisfaction of developing teams that can deliver an entertainment experience that exceeds our members and guests’ expectations every time
  • Dynamic, energised, leadership team that embraces change and is focused on success
  • Enjoy working in a newly built venue
  • Five weeks annual leave
  • Free onsite parking
  • Access to our extensive e-learning platform and developing ‘you’ in a meaningful way
  • Discounted gym membership
  • Receive a rewarding salary package
  • Join Australia’s growing leading hospitality group

 

If you feel a passion to connect with community, want to make a difference and be part of a leader in the industry - then we’d love to connect with you!

 

 

As part of the Mounties Group recruitment process candidates will be required to obtain a medical report from their, usual General Practitioner confirming the candidate’s fitness to perform the inherent requirements of the advertised role. The cost of obtaining this medical report is the responsibility of the candidate.

 

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