As Australia’s #1 registered Club group, Mounties Group employs over 600 people throughout nine venues spanning across South-West Sydney, Northern Beaches and the Central Coast. We are more than just a Club, we are a people first, profit-for-purpose group that exists with the sole purpose of improving the lives of our members and the communities in which our venues operate.
Club Wyong is a favourite amongst Coasties, located in Wyong, the gateway to the Central Coast. Our family-friendly club offers a venue for locals and visitors to enjoy, together with exceptional service. Our venue has numerous dining options including Spinners Restaurant and Café; live entertainment, weekly events, and promotions; and beverage facilities, all in a welcoming and inviting atmosphere.
The Venue Supervisor will oversee all day to day operations throughout our Venue, including managing the employee performance life cycle including supervision of staff, training and development.
HOW YOU'LL SPEND YOUR TIME AT CLUB WYONG
Ensure compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA and RCG and HACCP and Gaming Regulations
Liaise with staff, supervisors, management and guests as necessary to ensure smooth operation of shift
Ensure continuous improvement of our service delivery
Opening & closing of our Venues
Ensuring our customers’ needs are met
Attend to customer complaints and issues
Completion of accurate Risk Manager reporting
Interested applicants must be available for a range of shifts including days, nights and weekends.
IN YOUR TOOLKIT
Prior experience working across daily operations in all facets of food, beverage, gaming & entertainment (3 years exp desirable)
Previous experience leading daily operations within a supervisor/ duty manager role (3 years exp desirable)
Strong understanding of the Registered Clubs Act, Liquor Act, Food Act, RSA/RCG, HACCP & Gaming Regulations to ensure the Clubs compliance
Proven track record delivering exemplary customer service that anticipate and exceed customer expectations
Clear written and verbal communication skills with the ability to use positive language
Ability to build a coherent team
Excellent problem solving and decision-making skills
Immaculate grooming and presentation
Attentive, empathetic and compassionate
Strong time management skills
Possess a “hands on” approach
A high level of confidentiality and integrity
Strong cultural awareness and appreciation
Full availability (days, nights, weekends & public holidays)
Current NSW RSA & RCG competency certification
Certificate IV in Hospitality or equivalent (preferred, not essential)
As part of the Mounties Group recruitment process candidates will be required to obtain a medical report from their usual General Practitioner confirming the candidate’s fitness to perform the inherent requirements of the advertised role.
Desired hours shown may exceed the hours actually required if the Job has flexible hours or may be shared with other employees.
Your information is never shared by Expr3ss! either with any other employers or any third parties.
You may withdraw this consent at any time. Our full Contact Details, Terms, Conditions and Privacy Statement are available here