As Australia’s #1 registered Club group, Mounties Group employs over 600 people throughout nine venues spanning across the Central Coast, South-West Sydney and the Northern Beaches. We are more than just a Club, we are a people first, profit-for-purpose group that exists with the sole purpose of improving the lives of our members and the communities in which our venues operate.
We have over 160,000 members and are listed as one of Australia’s top privately owned companies. With strong values and a commitment to our staff, we are a recognised employer of choice.
As our Part-Time Member Services Attendant (Reception and Concierge), you will act as our brand ambassador being the first touch point for our members and guests. Upon entry of our beautiful venue our members and guests will be greeted with your five star service delivery. Your professionalism coupled with your friendly nature will leave our guest feeling welcomed and informed about their visit throughout our venue.
More specifically you will:
Consistently deliver exceptional customer service
Maintain legislative requirements including club entry, RSA & RCG standards
General administrative duties
Provide our customers with friendly informed directions and assistance
Up sell and promote club memberships, entertainment, promotions and events
Process Club memberships and renewals accurately
Professional and welcoming telephone manner to internal and external customers using the PABX / Switchboard as well as conveying accurate messages
Project a professional image at all times
Enhance the Harbord Diggers experience to all members and guests
Most importantly – greet everyone with a warm and welcoming SMILE
Skills & experience
To be considered for this role, you must have the following:
Passionate about delivering excellent customer service
Excellent personal presentation with a high level of communication skills
Proficient computer skills
Experience using a PABX/ Switchboard is desirable
A willingness to help and work effectively within a team
Ability to work flexible hours including days, evenings, weekends and Public Holidays
RSA & RCG certification (or willing to complete before commencement)
Discounted meals and gym membership
Limitless training and development opportunities
Join Australia’s growing leading hospitality group
Fun & supportive team
If you are a passionate and motivated person who is unique, exciting, dynamic and want to start your exciting future at Harbord Diggers, we want to hear from you!
Applications close 1st October - we want you onboard asap - so please click apply now!
As part of the Mounties Group recruitment process candidates will be required to obtain a medical report from their, usual General Practitioner confirming the candidate’s fitness to perform the inherent requirements of the advertised role. The cost of obtaining this medical report is the responsibility of the candidate.
Desired hours shown may exceed the hours actually required if the Job has flexible hours or may be shared with other employees.
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