The Mounties Group is Australia’s #1 registered Club group. We employee over 900 people across ten superb venues spanning across NSW in South-West Sydney, Northern Beaches, and the Central Coast.
We are more than just a Club! We are a people first, profit-for-purpose group that exists with the sole purpose of improving the lives of our members and the communities in which our venues operate.
About the Role
We are currently searching for an experienced and dedicated Duty Manager to lead our team at Mounties Triglav, in St Johns Park, and Mekong, in Cabramatta, on a full-time basis!
As a Mounties Duty Manager, you will be a customer focused professional that will be responsible for coordinating the daily operations throughout the venue to ensure memorable moments are created with all visitors.
More specifically, some duties will include but are not limited to:
Ensuring compliance with the Registered Clubs Act, Liquor Act, Food Act, RSA, RCG, HACCP and Gaming Regulations
Liaise with relevant stakeholders as necessary to ensure smooth day-to-day operations
Ensure continuous improvement of our service delivery
Attend and manage customer complaints and issues
Supervision of employees including training and development as well as oversee and manage employee performance
Assist with compliance requirements by accurately updating reports in Risk Manager
To be successful for this role, you should ideally have the following:
Obtain a current RSA and RCG Competency Card, or willing to obtain if successful
A solid understanding of gaming operations, food and beverage outlets and ability to work within and supervise these departments
Ability to build a coherent team and provide a high level of customer service
Willingness to build long-term relationship with customers
Ability to work both independently and in a team environment
Possess a “hands on” approach and an impressive eye for detail
Excellent practical knowledge of WH&S principals
Impeccable grooming and presentation
Exceptional oral and verbal communication skills
Availability to work a flexible roster that includes days, nights and weekends
Be an integral part of Australia’s largest group of registered clubs
Supportive and inclusive team and culture
If this role sounds like you, apply today and don’t miss out on this exciting opportunity!
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